Privacy notice

Last updated: 2 November 2026

Who is responsible for your data

RTC Plant Services runs on a platform provided by MarketStack Limited, a company registered in England & Wales, company number 17335574. MarketStack Limited is the data controller for the personal data described here.

What we collect

• Machine enquiries: your name, your email address and/or phone number, your message, and which machine you asked about.
• Service, repair and LOLER booking requests: your name, email address and/or phone number, the machine type, make and model, the work you want, your preferred dates, your postcode area and any notes you add.

Why we use it

Only to answer your enquiry or booking request and to keep a record of it. We rely on our legitimate interest in responding to a request you chose to send. To stop spam, the forms briefly hold a one-way scrambled (hashed) form of your IP address and browser details, for up to an hour; the address itself is not stored.

Who sees it

The dealer, so they can reply to you, and MarketStack, which runs the site. Our hosting, database and email providers process it on our behalf under contract. We do not sell your data or use it for advertising.

How long we keep it

Until your request has been dealt with, and then for no longer than 12 months.

Your rights

Under UK data protection law you can ask to see, correct or delete your data, to restrict or object to how we use it. Email dave@rtcplant.comto use any of these rights. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.

Transfers and automated decisions

Our hosting and email providers may process your data outside the UK, including in the United States. No decision about you is made by automated means. You do not have to give us your details; we just cannot answer a request without a way to reply.

Cookies

This site does not use advertising or third-party tracking cookies.

See also our terms of use.